Shipping policy

Last updated: August 24, 2026

1. Where we ship

We ship to and exclude . Product, carrier, sanctions, weather, military-address or other restrictions may limit service. Checkout is the final availability check.

2. Processing

After payment approval, orders are processed within . Cut-offs, weekends, holidays, back-orders and pre-orders are handled as follows: .

3. Service and estimated delivery

Available services, carriers and tracking: . Estimated delivery: . Estimates are not guarantees unless a guaranteed service is expressly purchased. If a promised date cannot be met, we will provide notice and a lawful cancellation/refund opportunity where required, including under applicable mail-order rules.

4. Charges, tax and customs

Shipping rates are calculated by . State and local sales tax is collected where required by nexus or marketplace rules. For international orders, duties, brokerage and import taxes are paid by , unless checkout states otherwise.

5. Address changes and failed delivery

Request a correction at before dispatch. We will reasonably assist but cannot guarantee a change after hand-off. Re-delivery or return-to-sender charges: .

6. Delay, loss and damage

Report a missing, delayed or damaged shipment to hello@modoucs.com within . Keep packaging, photos, tracking and delivery evidence. We will investigate with the carrier and provide the remedy required by the service and applicable law.

7. Events outside reasonable control

Government action, severe weather, customs, labor disruption, carrier interruption or another event outside reasonable control may delay delivery. We will communicate material delays and will not use this clause to remove a remedy that law requires.

8. Split shipments and unavailable items

An order may ship in more than one package or from more than one fulfilment point. Separate tracking numbers, shipping charges and delivery estimates will be shown where available. If an item becomes unavailable after acceptance, we will notify you and provide the cancellation, refund or substitute option required by law.

9. Addresses and delivery locations

Provide a complete address, apartment or unit number and any access instructions at checkout. PO boxes, APO/FPO/DPO addresses, freight forwarders, remote areas and restricted goods may have different services or fees. We cannot guarantee delivery to a location a carrier or law excludes, but we will disclose a material restriction when known.

10. Title, risk and proof of delivery

Shipping status, title and risk are interpreted subject to applicable law and the order terms. A carrier scan or signature is evidence of delivery, not conclusive proof against a timely claim of loss, theft, damage or misdelivery. Contact hello@modoucs.com promptly so we can investigate.

11. Claims and records

Keep the tracking page, package, photographs and delivery notice until the matter is resolved. We may share claim details with a carrier or insurer only as needed to investigate. A carrier's internal deadline does not shorten a longer consumer remedy required by law.