Contact Us

Last updated: August 24, 2026

Customer support

Modoucs accepts support requests by:

• Email: hello@modoucs.com
• Telephone: +1 254-866-6295
• Hours and time zone:
• Mail: 8947 Pence Way, El Paso, TX 79907, United States

Expected response time: . Response times can be longer during launches, holidays, carrier disruptions or unusually high volume.

Orders and delivery

For an order question, include the order number, checkout email, item and a concise description. Do not send a full card number, password, Social Security number, government identifier or other unnecessary sensitive information. Order support: hello@modoucs.com.

Returns, refunds and damage

Start a return at https://www.modoucs.com or email hello@modoucs.com. For damage, missing items or an incorrect item, keep packaging and photos where possible and contact us within . The Refund Policy explains eligibility and remedies; it does not waive rights under applicable law.

Privacy and marketing choices

Privacy requests may be sent to hello@modoucs.com or submitted at https://www.modoucs.com. State opt-out instructions are at https://www.modoucs.com. We may verify identity and an authorized agent where permitted by law.

Accessibility

For an accessible format, communication accommodation or help using the site, contact hello@modoucs.com. Identify the page or service and the accommodation needed without sending unnecessary personal information.

Complaints and escalation

If a first response does not resolve the issue, request escalation at hello@modoucs.com. We will log the concern, investigate relevant records and explain the next step or outcome within . You may retain any rights to contact a regulator, card issuer or other dispute channel.

What to include and what happens next

Use one message per issue where practical and identify the order, product, date and requested outcome. We may request photographs, tracking evidence, proof of purchase or confirmation that you control an account. We use those details only to investigate and provide support, and we will not ask you to disclose a full card number or account password.

1. We acknowledge or route the request to the appropriate team.
2. We check order, payment, delivery and prior-contact records.
3. We explain the available remedy, information still needed and expected next step.
4. We close the request after resolution or explain any lawful reason a request cannot be completed.

Urgent safety and legal notices

For an immediate safety risk, stop using the product and follow any safety or recall instruction supplied with it; then contact hello@modoucs.com. This channel is not an emergency service. Legal notices may be sent to hello@modoucs.com at 8947 Pence Way, El Paso, TX 79907, United States, subject to any notice terms in the Terms of Service.

Records and privacy

We may retain support communications, order evidence and resolution notes for the period reasonably needed for service, fraud prevention, accounting, legal compliance and disputes. Privacy requests remain governed by the Privacy Policy, including identity verification, exemptions and appeal rights.